Privacy Policy
Coastbuilt Excavations values your privacy and is committed to protecting your personal information in line with the Australian Privacy Act 1988 and other relevant legislation. This policy outlines how we collect, use, and safeguard your information.
What We Collect
We may collect personal information such as:
- Your name, email address, phone number, and project-related information.
- Any details you submit via our website’s contact forms.
- Technical information like your IP address and browser type when you visit our website, to improve site performance and user experience.
How We Collect and Use Your Information
We collect information when you:
- Submit an enquiry through our contact forms.
- Communicate with us directly via phone or email.
- Visit or interact with our website.
We use your personal information to:
- Respond to your enquiries and provide project-related support.
- Improve our website and services.
- Communicate updates, promotions, or relevant project information—only with your consent.
Third-Party Services
We may share information with trusted service providers who help us run our website or manage communications. These providers operate under their own privacy policies and are required to handle your data securely.
We may also use services like Microsoft Clarity to collect anonymised behavioural data through session recordings and heatmaps, which help us analyse how users engage with our website. This data is used solely for improving user experience and is not personally identifiable.
Cookies & Website Analytics
Our website may use cookies—small files stored on your device—to:
- Understand how visitors use our site.
- Improve site performance and user experience.
We use cookies in conjunction with:
- Google Analytics:
To monitor website usage patterns and improve user experience. Information collected may include your IP address, browser type, and activity on the site. This data is anonymised and used in aggregate form.
- Microsoft Clarity:
To better understand how users interact with our site, helping us improve functionality and usability. Microsoft Clarity captures anonymised usage statistics and session recordings (e.g., mouse movements, clicks). No personal information is collected. For more details, see Microsoft's Privacy Statement.
By using our website, you consent to the use of cookies as described above. You can manage or disable cookies in your browser settings, though this may affect how the site functions.
Security & Data Retention
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Your information is retained only as long as needed for business or legal requirements.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or outdated information.
- Raise concerns if you believe your privacy has been breached.
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may link to external sites. We’re not responsible for the privacy practices or content of those third parties.
Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions or concerns about this policy, please get in touch:
Coastbuilt Excavations
0410 343 847
david@coastbuiltexcavations.com.au